Conference proceeding
Proceedings of the 5th eServices Symposium: Comprehensive eServices- Successes and Challenges (Arabic and English Text) كتاب بحوث الملتقى الخامس للخدمات الإلكترونية بالمنطقة الشرقية: الخدمات الإلكترونية الشاملة- تحديات ونجاحات


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Publication Details
Editor list: Mahmoud Ahmed Abdellatif
Publisher: The Emarah of the Eastern Province and the Higher Committee of eServices in the Eastern Province
Place: Dammam, Saudi Arabia
Publication year: 2010
Title of series: Comprehensive eServices- Successes and Challenges
Number of pages: 374
Web of Science ID:
PubMed ID:
Scopus ID:
Languages: English-United States


For the fifth consecutive year the eServices
Symposium in the Eastern Province of Saudi Arabia is held in March 2010. This
shows how significant this event has become since e-Services provide electronic
means and methods of conducting services achieving quality, efficiency and
easiness and hence, saving the time, effort and energy of the citizens of the
Eastern Province. Through scientific papers, presentations, discussions,
interactions, and healthy exchange of ideas and experiences in the field of
e-services; the Symposium has become a prominent scientific and professional
gathering towards the improvement of eServices practice in the Eastern Province
and the Kingdom of Saudi Arabia in general and spreading the electronic culture
and optimizing the use of numerous e-service applications among all individuals
and institutions of the society.

The primary aim of the Symposium is to address the concept of Comprehensive
e-Services: Successes and Challenges. It is important to track and effectuate
all the elements of e-Services at all levels: the individual, the
institutional, and the societal. Comprehensive e-Services cover processes
(stages, steps and activities) and tools (techniques, methods and measures)
that generate significant time savings and efficiency in services conduction
and delivery to end users. Comprehensive e-Services should provide access to
instantaneous results, business process enhancements to improve the ease of
doing business, reduced operating expenses, and improved customer services. The
comprehensiveness of e-Services is also important since it involves complex
trade-offs and specific interdependencies between various services. Furthermore
the comprehensiveness of e-services delivery is always of great concern and
importance to users. Therefore, comprehensiveness induces e-Services providers
to think and pay attention to all key factors and the potential pitfalls. The
Symposium aims to achieve the following objectives: (1) Covering different
issues and new development related to Comprehensive e-Services in terms of the
processes of production, exhibition and delivery of products and services; (2) Studying
the role of Comprehensive e-Services in improving and facilitating necessary
services to citizens in both rural and urban areas; (3) Calling for support to
efforts of public and private institutions concerned with and heavily involved
in the development of Comprehensive e-Services; (4) Investigating proper means
to secure the latest technologies and facilitating their use in improving
Comprehensive e-Services for the various sectors of society; (5) Building the
culture of Comprehensive e-Services and improving society awareness of the
benefits of Comprehensive e-Services to both public and private sectors and
among institutions and individuals; (6) Exploring major successes, challenges,
limitations and opportunities facing the process of developing implementing the
concept of Comprehensive e-Services; (7) Bringing together leading research
experts, professionals, and vendors to explore and share their knowledge and
expertise related to the concept of Comprehensive e-Services, contributing to
the assessment of recent efforts and propose future directions towards the
development of the field; and (8) Inviting contributions that are both
empirical and conceptual to develop and achieve the concept of Comprehensive
e-Services, and which are open to all types of research methodologies both from
academia and industry.

Among topics to be included in this Symposium (but
not limited) are the following: (1) Conceptual foundations and theoretical
frameworks of Comprehensive e-Services; (2) New technologies and their use in
facilitating the development of Comprehensive e-Services; (3) Building the
culture of Comprehensive eServices and society awareness of it (the role of
media, private and governmental sectors and other related entities); (4) Information
security in Comprehensive eServices; (5) Rules and Regulations for
Comprehensive eServices; and (6) Experiences and successes in Comprehensive
e-Services in (but not limited to): eGovernment, e-Communications, eCommerce,
e-Business, eMarketplace and eFinance, eBilling solutions, eMunicipality,
eHealth, eSecurity, eLearning platforms, eResearch environments,
eManufacturing, eUrban development, etc.





The Scientific Committee has received 50
abstracts from six countries (Saudi Arabia, Egypt, Lybia, United Kingdome,
Germany and Hungria). All Abstracts have been reviewed by distinguished
referees. The Scientific Committee has approved 40 participations (2 Keynote
Lectures, 24 scientific research papers submitted and sent for review, 5 useful
essays, and 14 presentations of applied experiments). Papers that comply with
the suggestions of the reviewers will be published in the Book of Proceedings
of the 5th eServices Symposium. Participations have included: academic research
specialists, professional practitioners, individuals, and institutions from
private and public sectors. The program of the Symposium is very intensive
extending for three full days: one Keynote Sessions, an Opening Session, eight
working sessions, and concluding and recommendation session


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Last updated on 2018-20-05 at 17:12